Knowledge & Reporting Analyst

Hydro Global Business Services (GBS) is an organizational area that operates as an internal service provider for the Hydro group. Its ultimate purpose is to deliver relevant IT, financial and HR business services to all business areas within the company.

ROLE PURPOSE:

Reporting and Knowledge Management Analyst role contributes to the success of the Security Operations Center via measuring, tracking and reporting performance as well as maintaining continuous knowledge sharing within the team and with counterpart teams.

RESPONSIBILITIES:

• 
  Provide reports and statistics as required to respective stakeholders


• Provide security and operational efficiency metrics through comprehensive reporting, including on-the-fly and historical analysis of data from monitoring tools and ticketing systems


• Enhance existing dashboards, support data collection. Create regular and adhoc complex executive reports based on dashboards


• Evaluate internal and vendor reports, give advice for enhancement in reporting processes


• Develop techniques and procedures for organizing, locating and keeping up-todate relevant knowledge utilizing different online and offline solutions


• Act as an owner for the updated repository of operational and knowledge sharing documents


• Enhance onboarding processes and the knowledge transfer / sharing processes

WORK EXPERIENCE: 2-5 yrs. Experience in advisory (technology) or SOC

EDUCATION: BSc or MSc degree in Information Technology or in Computer Science

LICENSING/CERTIFICATION: ITIL Foundation, SSCP or any certification in the field of cyber security is an advantage

FUNCTIONAL KNOWLEDGE:

• 
  Experience in enterprise environment, good presentation skills


• Well-structured information sharing


• Knowledge transfer and content management in a complex global organization


• Information security fundamentals

TECHNICAL KNOWLEDGE:

• 
  Experience in ticketing systems


• Hands-on skills with reporting (online and offline tools)

LANGUAGE: Fluent English

PEOPLE MANAGEMENT: Basic people management

PROJECT MANAGEMENT: Basic project management