Posted: 11 months ago
Posted: 11 months ago
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Job Description
- Act as first point of customer contact for general inquiries such as order intake, pricing, products, scheduling etc.
- Coordinate collection of offer information and deliver customer quotations to external salesperson.
- Immediately enter all customer orders into ERP and confirm orders to customers with terms, pricing and accurate delivery schedules.
- Maintain accurate shipping/logistics details on all orders and continually update customers as needed.
- Ensure that allocated product is shipped.
- Maintain invoicing routines, consignments, reconciliations and be a part of the collections process.
- Accept and document all returns/claims and follow up with the customer as needed.
- Document all issues in the CRM.
- Set up new items and customers in ERP.
- Act as liaison between customer, external sales force and company headquarters.
- Obtain and evaluate all relevant information to process and resolve customer inquiries and complaints.
- Work with manufacturing to improve sales forecasts, availability and to ensure on- time shipments via scheduling, prioritization of processes, etc.
- Interface with freight couriers and freight forwarders.
- To take care of indirect purchases for the division. Ensure placing POs on registered suppliers and obtaining required materials for the division.
- To ensure that all these materials are appropriately stocked in and ensure payment to suppliers within specified time.
Skills
ERP SystemCustomer ServiceOrder ProcessingInvoice ProcessingCustomer CoordinationBillingInvoicingSales OrderLogisticsDeliveryCustomer ServiceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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