Functional Analyst - Financial Aid Systems

Qualifications:
- Bachelor's degree in business, information technology, or another related discipline.
- Five years of experience working in financial aid or financial aid systems management.
- Strong analytical skills, including the ability to interpret client business needs and translate them into application configuration, operational processes, and business requirements.
- Experience with system configuration and data conversion with primary external applications and solutions.
- Experience working with clients in a collaborative development environment on implementation projects for complex business systems.
- Excellent verbal and written communication skills, with the ability to interact professionally with executives, managers, developers, and other subject matter experts.
- Skilled in diagnosing system-related problems with strong troubleshooting capabilities.
- Strong work ethic and team-player attitude, with a deep commitment to client satisfaction.
- Proficiency in Word, Excel, PowerPoint, Project, SharePoint, Jira, and Confluence.
- Ability to prioritize and execute across multiple projects in a fast-paced environment, while maintaining complete confidentiality of critical company data.
- Comfort training groups of users on system functionality and a results-oriented track record of meeting deadlines.
What You Will Do:
- Lead client sessions, including demo and discovery, weekly working sessions, system training, and supporting clients' validation activities.
- Proactively communicate and collaborate with clients to analyze information needs and functional requirements.
- Document client requirements using document analysis, requirements working sessions, business process descriptions, use case scenarios, and task and workflow analysis.
- Configure the software according to clients' future-state processes and assess that it is operating as expected and functioning per requirements.
- Perform problem analysis by reviewing error codes and unexpected test results so that corrective, timely action can be taken to eliminate issues that may adversely affect the system.
- Lead client training sessions and support client validation activities.

- Engage on multiple implementations and initiatives simultaneously, balancing priorities and timelines across accounts.
- Flex across Delivery Services roles as needed - learning new skills, tools, and techniques while easing resource constraints.
- Adapt to changing organizational priorities with awareness of the downstream implications of decisions.
- Serve as the conduit between the financial aid community, internal and external clients, and the software development team, ensuring functional requirements flow cleanly across stakeholders.
Nice to Have:
- Knowledge of Regent products or other higher-education financial aid platforms.
- Experience as a business analyst or functional analyst within a professional services or delivery team.
- Prior experience working in a financial aid office at a higher education institution.
- Background working with global remote teams.