Strategic Account Manager - B2B SaaS

Department Icon Accounting & Finance
Posted: 2 days ago
3-7 years
All India
Accounting & Finance
work from office
Full Time
Closes 9 Jan 2027

Posted: 2 days ago
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Job Description

  • Strategic Account Manager - B2B SaaS
  • Company: HyrMe
  • Job Location: India
  • Employment Type: Full-time
  • Experience Required: 3 - 6 years
  • Key Responsibilities:
  • Manage a portfolio of strategic enterprise and mid-market accounts, ensuring strong client relationships and long-term business engagement.
  • Drive account growth through upselling, cross-selling, renewals, and revenue expansion opportunities.
  • Develop and execute strategic account plans aligned with customer business objectives and organisational revenue targets.
  • Build strong relationships with key stakeholders, including CXOs, business heads, procurement teams, and senior decision-makers.
  • Understand client requirements, business challenges, and product adoption needs to identify opportunities for additional business.
  • Take ownership of customer engagement, account health, retention, and overall customer satisfaction.
  • Conduct periodic business reviews and present account performance, growth opportunities, and strategic recommendations.
  • Work closely with internal teams such as pre-sales, product, customer success, and delivery to ensure seamless client experience.
  • Identify potential account risks, resolve escalations, and proactively address customer concerns.
  • Maintain accurate account plans, sales pipelines, revenue forecasts, and CRM updates.
  • Achieve assigned account revenue, retention, and growth targets.
  • Required Skills & Experience:
  • 3 - 6 years of experience in Strategic Account Management, Key Account Management, or Enterprise Account Management.
  • Prior experience working with B2B SaaS product companies or enterprise technology organisations.
  • Proven experience managing existing customer accounts and driving revenue growth.
  • Strong understanding of account farming, upselling, cross-selling, and customer retention.
  • Experience managing SMB, mid-market, or enterprise customer segments.
  • Ability to engage with senior stakeholders and build long-term business relationships.
  • Strong commercial acumen, negotiation, and relationship management skills.
  • Excellent communication, presentation, and stakeholder management abilities. .

Skills

Enterprise Account ManagementB2B SaaSNegotiationAccount FarmingCrosssellingStrategic Account ManagementUpsellingCommercial AcumenKey Account ManagementCustomer Retention

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