Manager Aftermarket - Sales & Spares

• Build the Aftersales Service Organization: Establish and lead a responsive field-service function for the complete installed compressor base, with clear structure, capability, processes and accountability.
• Develop Independent Remote-Site Capability: Build technicians and service engineers who can safely diagnose faults, take sound technical decisions, manage customers and complete assignments at remote sites with minimal supervision.
• Own Installation, Commissioning and Field Support: Plan and execute installation support, commissioning, start-up assistance, warranty visits, breakdown service and site acceptance activities in coordination with Projects, Engineering and customers.
• Drive Compressor Uptime and Reliability: Set availability targets, monitor MTBF and MTTR, improve preventive-maintenance compliance, conduct condition and lube-oil analysis and lead root-cause elimination for recurring failures.
• Manage Preventive Maintenance and Service Contracts: Create service schedules based on operating hours and site conditions, identify machines due for major service and grow AMC, maintenance and technical-support contract coverage.
• Ensure Rapid Breakdown Response: Implement escalation, deployment and communication processes for breakdowns. Reduce response and restoration time while maintaining safety, technical quality and complete service documentation.
• Own Customer Service Relationships: Conduct regular service reviews with installed-base customers covering uptime, maintenance, failures, operating practices, pending actions and satisfaction.
• Strengthen Service Quality and Standardization: Develop standard service procedures, checklists, troubleshooting guides, commissioning records and field reports, and ensure consistent execution across sites.
• Build Overhaul and Major-Repair Capability: Develop internal and partner capability for compressor overhauls, major repairs, inspections and refurbishment, including work planning, tooling, quality control and final testing.
• Identify Upgrades and Improvement Opportunities: Use field observations to propose controls, PLC, instrumentation, gas-conditioning, safety, capacity, energy-efficiency and reliability upgrades.
• Close the Product-Improvement Loop: Convert service findings and product failures into structured feedback for Engineering, Quality and Factory, with root-cause actions tracked through closure.
• Manage Warranty and Complaint Closure: Validate warranty claims, coordinate corrective action, monitor complaint closure time and prevent repeat failures through technically robust solutions.
• Maintain Installed-Base and Service Data: Ensure accurate records of compressor configuration, operating hours, service history, warranty status, failures, actions, recommendations and upcoming maintenance.
• Develop Service Team Capability: Recruit, train, certify and coach service personnel on reciprocating compressors, safety, customer communication, troubleshooting and reporting.
• Own Service Operational Performance: Manage service revenue, contract profitability, technician utilization, productivity, travel and site costs, response metrics, budgets and periodic performance reporting.

Support Business Growth with Sales and Spares: Identify customer needs for additional equipment, service contracts, spares and upgrades. Qualify and hand over opportunities while retaining accountability for service quality and customer success.