89+ Applicants
Posted: 7 months ago
0-1 years
Mumbai, Maharashtra
Work from Office
Posted: 7 months ago
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Applicants: 89+
Job Description
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Job Description
As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner.
Your Day-to-day Will Involve
Your Day-to-day Will Involve
- Answering a high volume of incoming phone calls
- Determine member needs and provide appropriate solutions
- Use multiple computer programs simultaneously on multiple screens while on the phone
- Use problem solving and critical thinking skills to resolve concerns
- Healthcare and/or insurance industry experience is preferred
- Commitment to customer experience and providing the right support for our members
- Passion for learning - we will train you!
- Time management and organizational management skills
- Strong analytical abilities and problem-solving skills to resolve issues
- Ability to adapt and work well under pressure in a fast-paced environment with frequently changing priorities
- Great computer navigation skills
- Ability to work independently and as part of a team
- Ability to multi-task handling customer concerns and navigate through resources simultaneously
- Excellent written and verbal communication skills
- English fluency is a requirement
Looking to get Placed? Try our Placement Guarantee Plan
- 18 Years of age or older
- High School Diploma or equivalent
- Customer service experience
Skills
Management SkillsProblem Solving SkillsIf an employer asks you to pay any kind of fee, please notify us immediately. Jobaaj does not charge any fee from the applicants and we do not allow other companies also to do so.
About Company
IBEX Global is a business process outsourcing (BPO) and customer engagement solutions provider.
Important dates & deadlines?
Application Deadline
17 Nov 25, 05:19 PM IST
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