An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
- Key Responsibilities
- 1. Training Delivery
- Conduct New Hire Training (NHT) for voice process associates for Banking Life Insurance sales.
- Deliver training on product knowledge, sales scripts, objection handling, compliance guidelines, and system navigation.
- Facilitate refresher and upskilling training sessions for existing staff.
- 2. Training Content & Planning
- Prepare training schedules, training modules, assessments, and certification tests.
- Update content regularly as per changes in process, products, or compliance guidelines from life insurance sales
- 3. Performance Tracking
- Assess trainees through daily evaluations, mock calls, role-plays, and quizzes.
- Identify low performers and provide targeted coaching sessions.
- Maintain training dashboards, reports, and documentation for audits.
- 4. Coordination & Stakeholder Management
- Coordinate with Operations, Quality Team, and Client SPOCs for updates, feedback, and training improvements.
- Share daily/weekly training progress reports with managers and client representatives.
- 5. Compliance & Quality
- Ensure all training content meets compliance norms for life insurance sales.
- Educate trainees on IRDAI rules, customer data protection, and sales ethics.
- Ensure 100% adherence to quality and call standards expected by banking life insurance
- ---
- Required Skills & Qualifications
- Education & Experience
- Graduate in any discipline.
- Minimum 1 years of experience in training for voice process, preferably in BFSI or life insurance domain.
- Experience in life insurance or similar insurance process will be an added advantage.
- Technical & Behavioural Skills
- Strong communication and presentation skills.
- Good understanding of sales techniques, call flow, and objection handling.
- Ability to manage large batches and maintain high engagement levels.
- Proficient in MS Office (Excel, PPT, Word).
- Strong analytical and reporting abilities
- Regards,
- Geeta Shinde
- 9619715451
- HR Manager
Skills
Soft SkillsProcess TrainingTNAThroughputTNIOn Job TrainingOJTVoice ProcessOperationsDeliveryVoice ProcessIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Similar Jobs
View allNew Insurance- Life Insurance roles in Navi Mumbai.
One email a day. Unsubscribe any time.

