Urgent Requirement For Process Insurance Trainer (Voice Process)

Department Icon Insurance- Life Insurance
Posted: 11 months ago
1-3 years
Navi Mumbai, Mumbai(Ghansoli)
Insurance- Life Insurance
work from office
Full Time

Posted: 11 months ago
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Job Description

  • Key Responsibilities
  • 1. Training Delivery
  • Conduct New Hire Training (NHT) for voice process associates for Banking Life Insurance sales.
  • Deliver training on product knowledge, sales scripts, objection handling, compliance guidelines, and system navigation.
  • Facilitate refresher and upskilling training sessions for existing staff.
  • 2. Training Content & Planning
  • Prepare training schedules, training modules, assessments, and certification tests.
  • Update content regularly as per changes in process, products, or compliance guidelines from life insurance sales
  • 3. Performance Tracking
  • Assess trainees through daily evaluations, mock calls, role-plays, and quizzes.
  • Identify low performers and provide targeted coaching sessions.
  • Maintain training dashboards, reports, and documentation for audits.
  • 4. Coordination & Stakeholder Management
  • Coordinate with Operations, Quality Team, and Client SPOCs for updates, feedback, and training improvements.
  • Share daily/weekly training progress reports with managers and client representatives.
  • 5. Compliance & Quality
  • Ensure all training content meets compliance norms for life insurance sales.
  • Educate trainees on IRDAI rules, customer data protection, and sales ethics.
  • Ensure 100% adherence to quality and call standards expected by banking life insurance
  • ---
  • Required Skills & Qualifications
  • Education & Experience
  • Graduate in any discipline.
  • Minimum 1 years of experience in training for voice process, preferably in BFSI or life insurance domain.
  • Experience in life insurance or similar insurance process will be an added advantage.
  • Technical & Behavioural Skills
  • Strong communication and presentation skills.
  • Good understanding of sales techniques, call flow, and objection handling.
  • Ability to manage large batches and maintain high engagement levels.
  • Proficient in MS Office (Excel, PPT, Word).
  • Strong analytical and reporting abilities

  • Regards,
  • Geeta Shinde
  • 9619715451
  • HR Manager

Skills

Soft SkillsProcess TrainingTNAThroughputTNIOn Job TrainingOJTVoice ProcessOperationsDeliveryVoice Process

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About Company

As a leading provider of BPM and BPO services in India, ICCS garners a highly responsive structure to resonate with its client’s individual needs. Owing to our paradigm leadership with decades of experience and global delivery network, we create business value to our clients by coalescing operational excellence and deep domain - industry and functional - knowledge.We understand that business outsourcing process succeeds when the outsourcing provider works hand in glove with the client and so we relish ‘partnership approach’ with our clients. We offer consistent and unparalleled client assistance. First-rate Client- Service has allowed us the gumption and competence to fundamentally enrich our client’s business by giving meaningful and data driven insights to optimize both reactive and proactive customer interaction and hence develop loyal partnerships.
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