Service Delivery Associate Voice/Blended Process

ICE (Intercontinental Exchange), Inc. (NYSE: ICE) is a Fortune 500 product based IT company that designs, builds, and operates digital networks that connect people to opportunity. We provide financial technology and data services across major asset classes helping our customers access mission-critical workflow tools that increase transparency and efficiency. We connect people to data, technology and expertise that create opportunity and inspire innovation.

We are a product based company located in Pune and Hyderabad in India. Our headquarters are in Atlanta Georgia

We are hiring for Service Delivery Associate Voice Process

This will be a voice and chat process where associates have to resolve the customer issue through phone calls and chat or email.

JD:

Responsibilities

• Responsible for client satisfaction.
• Ensure the company and its vendors successfully meet negotiated client Service Level Agreements (SLAs).
• Receives, reviews and organizes scanned back documents and distributes organized documents to clients.
• Logs and updates client and vendor profiles with correction requests and issues.

Knowledge and Experience

• College degree or equivalent work-experience in a professional setting.
• Demonstrated skills in a client-facing role.
• Proficiency in desktop enterprise systems and applications.
• Ability to work well with all levels of staff and management.
• Effective time management skills.
• Initiative-taking analytical person.

• If you are looking for job please email your CV to saifuddin.taksali@ice.com with these mandatory details:
• Total Experience:
• Relevant Experience in Voice Process:
• Any experience on Salesforce tool / tiketing tools:
• Current CTC:
• Expected CTC:
• Any offer in hand: Mention the amount (Fixed + Variable separately)
• Are you ready to work from Office: 5 days a week: yes/no:
• Are you ready to work in Shifts: yes/no:
• Notice Period and if negotiable/Last working date:
• Reason for job change :
• Your current location: