Insurance Advisor

Company Description ICICI Lombard is a leading private general insurance company in India, offering a wide range of products such as motor, health, crop, fire, personal accident, marine, engineering, and liability insurance through diverse distribution channels. With a legacy of over two decades, the company emphasizes customer centricity under its brand philosophy of Nibhaye Vaade. ICICI Lombard has issued tens of millions of policies, processed millions of claims, and maintains a strong nationwide presence with hundreds of branches and a large employee base. The company is recognized as a digital pioneer, having migrated its core systems to the cloud and introduced AI-powered insurance solutions, including the IL TakeCare app with innovative features like Face Scan. ICICI Lombard has received multiple industry awards for excellence, innovation, and CSR initiatives, reflecting its strong market position and commitment to quality.

Role Description This is a remote Insurance Advisor role. The Insurance Advisor will engage with prospective and existing customers to understand their protection needs and recommend appropriate general insurance products across motor, health, personal accident, and other lines. Responsibilities include explaining policy features, benefits, and exclusions clearly, assisting with proposal forms and documentation, and guiding customers throughout the policy issuance and renewal process. The Insurance Advisor will handle customer queries via phone, email, or digital platforms, provide timely follow-ups, and collaborate with internal teams to resolve issues and support claim-related guidance. The role also involves meeting defined sales and service targets while maintaining high standards of compliance and customer satisfaction.

Qualifications

• Candidates should possess strong knowledge and interest in Insurance and Finance, including basic understanding of general insurance products and financial concepts.
• Candidates should possess experience or aptitude in Consulting, with the ability to assess customer needs and offer suitable insurance solutions.
• Candidates should possess excellent Customer Service skills, focusing on responsiveness, empathy, and problem-solving.
• Candidates should possess clear and professional Communication skills, both verbal and written, to explain complex information in a simple manner.
• Relevant qualifications such as a bachelors degree in business, finance, commerce, or a related field are beneficial; IRDAI insurance advisor certification or willingness to obtain it is preferred.
• Proven ability to meet sales or service targets, strong ethical standards, and adherence to regulatory and company guidelines are desirable.