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Job Description
Senior Vendor, Product & Operations Manager
AMALFA | ROLE DESCRIPTION
| Reports to | Founder |
| Role level | Senior individual contributor and team lead |
| Role purpose | Own the flow from product development and supplier coordination through importing, inventory availability, launch, and day-to-day operations. |
Role overview
Amalfa is looking for an experienced, hands-on leader to take end-to-end ownership of vendor management, product development and testing, imports from China, inventory tracking, and business operations. The role works directly with the Founder on product direction and initially seeks approval for key commercial and purchasing decisions. The successful hire will build strong operating routines, lead the people responsible for packaging, delivery, and landing pages, and earn greater independent decision-making authority over time.
Key responsibilities
Vendor management and product quality
- Manage day-to-day communication and working relationships with suppliers; coordinate timelines, specifications, samples, and issue resolution.
- Negotiate supplier pricing and terms, balancing cost, workmanship, consistency, and delivery reliability. Present material price or quality decisions to the Founder for approval.
- Set and maintain clear quality expectations for each product, arrange inspections or checks, document defects, and drive corrective action with vendors.
- Maintain accurate, accessible records of vendors, product specifications, quotations, approvals, samples, and quality history.
Product development, testing, and launches
- Own the new-product workflow from idea and product brief through CAD/CAM coordination, sampling, testing, production readiness, and launch.
- Work closely with the Founder on product direction while coordinating designers, CAD/CAM partners, vendors, and internal teams to keep development on schedule.
- Assess audience preferences using relevant customer feedback, sales and product performance, and emerging market or styling trends; turn insights into product and testing recommendations.
- Plan and run product tests against agreed criteria for design, quality, price, audience response, and commercial potential; summarize findings and recommend whether to revise, retest, launch, or stop.
- Coordinate launch readiness across product information, inventory availability, website landing pages, creative inputs, packaging, and operations; review early results and capture learnings.
Imports and compliance
- Own the import process for products and materials from China, coordinating suppliers, freight partners, customs brokers, and internal stakeholders.
- Manage import and customs documentation, shipment milestones, records, and compliance requirements; flag delays, document gaps, cost changes, or risks early.
- Track expected arrival dates and landed-cost information, and keep the Founder and relevant teams updated on shipment status.
Inventory management
- Maintain Amalfa’s existing inventory tracking system with accurate, timely records of stock movements, receipts, and availability.
- Monitor stock levels and incoming shipments, identify low-stock or excess-stock risks, and recommend replenishment timing and quantities.
- Coordinate inventory readiness with product launches, website availability, fulfilment needs, and sales priorities; investigate and resolve discrepancies.
Operations and team leadership
- Lead the team responsible for packaging, dispatch, delivery coordination, and the tools and supplies needed to run these processes.
- Set clear operating routines and checks so orders move accurately and on time; review recurring delays, errors, or customer issues and improve the process.
AMALFA • ROLE DESCRIPTION
- Coordinate with the person responsible for website landing-page creation, set priorities and timelines, and ensure each page is ready for the relevant product launch.
- Keep cross-functional teams informed about product arrivals, stock availability, launch dates, and operational constraints.
Decision-making and approvals
The role reports directly to the Founder. During onboarding, vendor price and quality decisions, purchase orders, and other material commitments require the Founder’s approval. As the hire demonstrates sound judgment and reliable execution, decision rights may be delegated progressively. Purchase orders continue to require the Founder’s approval unless that authority is explicitly changed.
What success looks like
- Products and materials arrive on time, with clear shipment visibility and complete import records.
- Inventory tracking stays accurate and current, with replenishment risks identified early.
- Packaging, dispatch, delivery coordination, and related operations run smoothly under clear team ownership.
- Product quality issues are prevented where possible, resolved quickly when they occur, and do not become recurring customer complaints.
- New products move through a disciplined development and testing process; launches are ready on schedule, informed by audience preferences, and increasingly produce strong commercial performers.
- The Founder receives timely, concise recommendations and can rely on the role to coordinate vendors and teams through to completion.
Experience and capabilities
- Substantial experience managing suppliers, product development, imports, inventory, or operations in jewellery, fashion, accessories, or e-commerce; experience across several of these areas is strongly preferred.
- Experience leading or coordinating teams and external partners, with a track record of keeping multiple workstreams on schedule.
- Working knowledge of international shipping and import documentation, customs coordination, and compliance processes for goods imported from China.
- Strong commercial judgment in price and quality negotiations, with careful attention to product details and documentation.
- Comfortable maintaining inventory trackers and operational records; able to interpret stock, timing, cost, and product-performance information.
- Clear communicator, dependable follow-through, practical problem-solving, and the ability to move between planning and hands-on execution.
Skills
ComplianceOnboardingInventory ManagementVendor ManagementCommunicationLeadershipTeamsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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