Associate Credit Operations Manager

Job Requirements

About the Role

The Credit Operations Manager – Retail Assets is responsible for managing end-to-end operational activities related to loan disbursals across PAN India locations. This includes handling original property documents, coordinating with internal teams and external vendors, and overseeing a team of local operations officers. The role ensures timely and error-free processing of loan documentation while maintaining service level agreements (SLAs) and turnaround times (TATs).

Key Responsibilities

Primary Responsibilities

• Manage original property documents for loan applications.
• Execute on-ground disbursal activities such as cheque handling and preparation of documents for legal vetting.
• Collaborate with sales and credit teams to resolve documentation-related queries promptly.
• Liaise with legal and technical vendors for document verification.
• Supervise a team of local operations officers responsible for post-disbursal checks and physical document collection and scanning.
• Ensure adherence to defined SLAs and TATs for end-to-end loan disbursal processes.

Secondary Responsibilities

• Not applicable

What We Are Looking For

Education

• Graduate in any discipline (mandatory)

• Relevant experience in credit operations or retail asset operations preferred

Skills and Attributes

• Strong organizational and coordination skills
• Attention to detail and accuracy in document handling
• Ability to manage teams and ensure process compliance
• Effective communication and stakeholder management
• Commitment to meeting service delivery timelines and quality standards