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Job Description
- You will be joining as a Bank Authorizer in the Retail Banking department at our branches across PAN India. Your primary responsibility will be to provide exceptional customer service and establish strong relationships with clients to make us their preferred banking partner. You will engage with customers on a daily basis to build up Current Accounts (CA), Savings Accounts (SA), and Term Deposits (TD), as well as cross-sell Asset & Wealth products. Meeting business targets, offering tailored product solutions based on customer needs, and ensuring regulatory compliance will be crucial aspects of your role.
- Engaging with customers to build up CA/SA/TD accounts and cross-sell Asset & Wealth products
- Achieving business targets as per the performance scorecard
- Providing need-based product solutions to clients and aligning them with business objectives
- Assessing customer propensity and increasing product penetration per relationship
- Generating more business from existing customers through references
- Resolving customer queries and complaints promptly with a customer-focused approach
- Ensuring compliance with banking regulations and policies, including Anti Money Laundering (AML), Know Your Customer (KYC), and data security
- Assisting in addressing audit observations
- Managing client relationships and delivering customer services related to retail banking operations
- Conducting audits and ensuring compliance with internal and external regulations
- Upholding best-in-class customer service standards to strengthen customer relationships
- Graduate in any discipline
- Post Graduate in any discipline
- Minimum of 6+ years of relevant experience in Banking or allied Business
- Industry experience in BFSI
- Functional expertise in Retail Liabilities
Your key responsibilities will include:
Additionally, you will be responsible for:
Your success in this role will be measured by metrics such as CA/SA/TD build-up, share of customer wallet, product cross-sell targets, and performance scorecard achievements.
Qualifications:
Experience:
Join us in this challenging yet rewarding opportunity to make a significant impact in the banking sector and enhance customer satisfaction through effective service delivery and relationship management.,
Skills
BfsiAnti Money LaunderingPreferred BankingRetail BankingTerm DepositsWealthCaCustomer ServiceCross SalesRegulatory ComplianceAnti Money LaunderingRetail BankingKYCRetail LiabilitiesAsset Wealth Cross SellData Information SecurityCustomer EngagementClient Relationship ManagementAuditOperationsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
IDFC FIRST Bank, founded in 2018, is headquartered in Mumbai, Maharashtra, India and operates in Banking and Financial Services. It operates as banking under public ownership.
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