Legal Process Manager-Debt Management

Role/ Job Title: Legal Process Manager - Collections

Function/ Department: Legal Recoveries

Job Purpose

The incumbent is expected to work seamlessly with the Senior Legal Manager and other peers in the collections team to ensure all data is effectively analyzed and stored. The role bearer is responsible to ensure extensive research on legal matters to provide effective data points for timely and reliable resolution of all legal matters pertaining to collections. This role also entails responsibility to maintain MIS and design system for quick storage and retrieval of legal documentation.

Roles & Responsibilities

Primary Responsibilities:

• Supporting the collections team to enhance the recovery of dues from the delinquent customers through cost effective legal intervention
• Help formulate strategies for enhancing the collections along with the collections team to improve collections of chronic cases
• Identify and empanel with competent law firms/ lawyers PAN India
• Assure regular monitoring of the statutory compliances requirements of the company
• Help manage customer / legal escalations and regulatory issues pertaining to collections
• Support drafting, vetting & finalization of collection related SLAs and all other legal documents relating to service providers, appointment of law firms / lawyers and agencies
• Design and develop legal collections system to automate routine affairs like notice management, arbitrations and executions
• Maintaining legal MIS by furnishing the details of the legal intervention taken and the matters defended
• Help develop and regularly update the legal manuals and procedures related to collections from time to time

• Recommend improvements to processes and policies across the Retail Banking business to drive operational efficiencies and high quality customer service
• Keep abreast with global market trends and competitor strategies in key markets
• Support initiative to reduce operational costs and drive strategies to increase profitability

Graduation: Law Graduate(LLB/LLM)

Experience: 2 to 5 years of relevant experience in Legal