Product Manager - Retail Solutions

• Role/ Job Title : Product Manager - Retail Solutions
• Business: Commercial Banking
• Function/ Department: Retail Liabilities

Job Purpose :

To lead the development, enhancement, and management of MSME-focused retail payment and collection solutions such as UPI, QR, POS, Bulk Payments, Tax Payments, Virtual Accounts, and Escrow. The role involves driving product innovation, digital integration, and customer-centric solutions to support MSME growth and operational efficiency.

Key / Primary Responsibilities :

• '1. Drive campaigns and initiatives to increase payment and collection solutions penetration and usage
• 2. Develop product features, pricing models, and customer journeys for UPI, QR, POS, Virtual Accounts, Escrow, etc.
• 3. Collaborate with Digital Banking, IT, and Journey Teams to build seamless digital onboarding and transaction journeys.
• 4. Drive adoption of payment and collection features of mobile/internet banking for MSME customers with help of digital team
• 5. Ensure product compliance with RBI guidelines and internal risk frameworks.

Secondary Responsibilities :

'1. Create sales toolkits, training modules, and marketing collaterals for frontline teams and support branches and relationship managers with product-specific solutions.

2. Partner with external vendors and fintechs for solution integration and co-innovation

Key Success Metrics:

• '1. Aoption and activation of digital payment solutions.
• 2. Compliance and audit scores
• 3. Success of new initiatives/new features
• Qualifications:
• Graduate Degree - any
• Years of Experience:
• 7 year and above