IDFC First Bank - Lead Analytics - AI Process Transformation

About the Team:

IDFC FIRST Bank's core philosophy follows a customer centric promise Always You First. The bank aspires to provide high quality financial solutions for emerging India, while keeping customer at the core.

The Data & Analytics team is pivotal for delivering this vision. The team acts as a center of excellence to provide accurate and timely data analytics to drive personalized and innovative product offerings to customers.

The team works closely with all business units (product, sales), functional stakeholders (e.g. credit, operations, Journey Excellence), technology teams (IT team and vendors) and external partners (e.g. DSAs, agencies) to deliver impact on key business metrics through data and analytics.

About the role:

• Incumbent will set up a new team. This team will work on transformation of various processes in the Bank by leveraging Gen AI and Traditional AI led automation.

• Incumbent will identify and hire high quality analysts to be a part of the team.

- Incumbent will co-ordinate with multiple stakeholders including Operations, Underwriting and various Product teams to identify day to day activities that are manual and repetitive in nature

These will entail:

• Scope out activities that can be taken up for automation (repetitive / activities requiring limited human intelligence)
• Working with the Data Engineering team to ensure all the data required to automate these activities are available in the Datalake
• Use Gen AI based solutions to automate activities that require some human intelligence
• Use traditional solutions (like Airflow) to automate activities that do not require human intelligence (like report generation)
• Prepare and present progress reports periodically to Senior Leadership

Desired Candidate profile:

• 8-10 years of relevant experience
• Analytical thinking and problem-solving skills
• Good communication and stakeholder management skills
• Knowledge of coding lang