Relationship Manager - Dealership Product

The Relationship Manager (RM) New & Used Car Loans is responsible for sourcing, developing, and managing business for auto loans through dealer tie-ups, direct customers, and channel partners. The role involves achieving loan disbursement targets, maintaining strong dealer relationships, and ensuring portfolio quality while delivering excellent customer service.

• Key Responsibilities:
• Business Development & Sales:
• Source new business for New Car Loans and Used Car Loans through dealers, DSA, and direct channels
• Achieve monthly and annual disbursement targets
• Identify and onboard new car dealers, used car dealers, and channel partners
• Conduct market mapping and competitor analysis to enhance business growth
• Generate leads through field visits, references, and promotional activities
• Relationship Management:
• Build and maintain strong relationships with automobile dealers and channel partners
• Ensure high levels of customer satisfaction and retention
• Regular visits to dealer showrooms for business development and support
• Resolve dealer and customer queries in a timely manner
• Credit & Documentation:
• Collect and verify customer documents as per policy
• Coordinate with credit and operations team for file processing and approvals
• Ensure proper KYC, login, and documentation compliance
• Maintain TAT for loan processing and disbursement
• Portfolio & Risk Management:
• Monitor loan portfolio quality and delinquency levels
• Follow up for collections in coordination with the collections team (if required)
• Ensure adherence to company credit and risk policies
• Reporting & MIS:
• Maintain daily sales reports, lead tracker, and pipeline updates
• Submit periodic MIS and performance reports to management
• Track conversion ratios and improve sourcing efficiency
• Key Performance Indicators (KPIs):
• Loan disbursement volume (New & Used Car Loans)
• Dealer acquisition and activation
• Lead conversion ratio
• Portfolio quality (DPD & delinquency)
• Cross-selling of insurance and other loan products
• Required Qualifications:
• Graduate / Postgraduate in any discipline (MBA preferred)
• Minimum 2–6 years of experience in Auto Loans / Vehicle Loans / NBFC / Banking
• Experience in New Car Loans and Used Car Loans is mandatory
• Required Skills & Competencies:
• Strong sales and negotiation skills
• Excellent communication and interpersonal skills
• Dealer relationship management
• Knowledge of auto loan products and market dynamics
• Ability to work in field sales environment
• Target-oriented and result-driven
• Preferred Candidate Profile:
• Prior experience in NBFC/Bank handling Auto Loans
• Strong dealer network in the local market
• Willingness to travel extensively for field sales