Customer Care Executive

• The purpose of this role is to bridge the gap by giving fast track services to our customers. The
• primary role of the customer service representative is to interact with customers to address their
• concerns, answer their questions and assist them with their needs. A customer service
• representative will often answer customer phone calls and emails, responding to customers'
• questions and concerns.

Role & responsibilities

Handle inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues, and provide solutions.
• Ensure you follow the customer service script provided by the company for uniformity.
• Also, be well-read on company policies and the website for FAQs or policy related

answers.

• Maintain good customer relations.
• Meet personal targets and work towards meeting team targets

Preferred candidate profile

Graduate/Post Grad in any field

• Prior experience with customer service and call centres in

relevant job roles.

• Good knowledge of CRM practices and systems.
• Customer-oriented attitude with professionalism.
• Strong multitasking, time management, and target achieving

skills.

• Excellent communication and listening skills with good

command over the English language/ regional if applicable