IDX - Manager - Customer Support

Key Responsibilities:

• Serve as the primary point of contact for client queries at the Baroda office.
• Take ownership of client requests: acknowledge, update, perform quality checks, and ensure timely delivery.
• Collaborate effectively with internal teams in Baroda and London to meet client requirements.
• Develop and maintain strong client relationships to improve website and project management.
• Ensure adherence to ISMS 27001, QMS 9001, and GDPR policies.
• Communicate updates and deliverables clearly to clients.

Desired Skills & Qualifications:

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proactive, detail-oriented, and client-focused mindset.
• Knowledge of digital communications, corporate communication, or website management is a plus.
• Ability to work collaboratively across time zones and cultures.