IDX - Manager - Customer Support

Department Icon Operations Maintenance & Support
85+ Applicants
Posted: 8 months ago
5-7 years
Vadodara/Baroda,Gujarat
Work from Office

Posted: 8 months ago
|
Applicants: 86+
Job Description
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Job Description

Key Responsibilities:
- Serve as the primary point of contact for client queries at the Baroda office.
- Take ownership of client requests: acknowledge, update, perform quality checks, and ensure timely delivery.
- Collaborate effectively with internal teams in Baroda and London to meet client requirements.

- Develop and maintain strong client relationships to improve website and project management.
- Ensure adherence to ISMS 27001, QMS 9001, and GDPR policies.
- Communicate updates and deliverables clearly to clients.
Desired Skills & Qualifications:

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- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proactive, detail-oriented, and client-focused mindset.
- Knowledge of digital communications, corporate communication, or website management is a plus.
- Ability to work collaboratively across time zones and cultures.

Skills

Customer ServiceClient RelationshipsDeliveryCustomer Support

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About Company

IDX is a company focused on delivering innovative solutions and services. Specific details about their industry, products, or services are not readily available from public sources.

Important dates & deadlines?

Application Deadline

13 Nov 25, 05:40 PM IST

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IDX - Manager - Customer Support

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