Blended Process || 22k Salary || HR Ritika

Job description: Customer Support Executive

Process: E-Commerce

Company: iEnergizer

Work Mode: Work From Office

Interview Mode: Virtual

Joining: Immediate Joiners Only

Salary & Shift Details

In-Hand Salary:22,000 per month

Eligibility: 12th Pass

Experience: Freshers and experienced candidates can apply

Shifts: Rotational shifts for males; morning shifts for females

Work Location: Noida

Job Overview

We are hiring Customer Support Executives for the E-Commerce process. The role involves assisting customers with order-related queries, delivery updates, returns, refunds, cancellations, and other shopping-related concerns through customer support channels.

Roles & Responsibilities

• * Handle customer queries related to online orders and purchases.
• * Provide updates on order status, shipment tracking, and delivery delays.
• * Assist customers with order cancellations, returns, and refund-related queries.
• * Resolve concerns regarding missing, damaged, or incorrect products.
• * Address payment failures and transaction-related issues.
• * Coordinate with the relevant teams to resolve customer complaints.
• * Maintain accurate customer interaction records in the system.
• * Follow company policies and meet productivity and quality targets.
• * Ensure professional communication and customer satisfaction.

Eligibility Criteria

• * Minimum qualification: 12th pass.
• * Freshers are welcome to apply.
• * Good communication and customer-handling skills.
• * Basic computer knowledge.
• * Willingness to work from the office and adhere to the assigned shift schedule.
• * Immediate joiners preferred.
• Interview & Application Details
• Interview Mode: Virtual
• Joining: Immediate

Interested candidates: Share your updated CV with Ritika HR at 8796789303 to schedule your interview.