Alorica Hiring , Salary 34k Belandoor Location

Graduate freshers and Experienced

Freshers:24k

Experienced:34k

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
  
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex customer issues that require escalation.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  

Desired Candidate Profile

• 0-5 years of experience in BPO industry or related field (education/CSR).
  
• Excellent communication skills in English language (written & spoken).
  
• Ability to work on rotational shifts including night shifts.
  
• Strong problem-solving skills with attention to detail.
  
• Willingness to learn new processes quickly.
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