Techmahindra Hiring Customer Support , Salary 8 L/A Call Apoorva

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  
• Handle a high volume of customer interactions in a timely and efficient manner.
  
• Identify opportunities for upselling and cross-selling products/services to increase revenue growth.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex issues that require technical assistance.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/customer service industry (freshers can apply).
  
• Excellent communication skills with ability to articulate thoughts clearly over phone calls/emails/chats.
  
• Strong problem-solving skills with attention to detail and analytical thinking abilities.
  
• Ability to work on rotational shifts including night shifts as per business requirements.