Walk-in || Techmahindra Hiring For Customer Support ,Salary 8 L/A

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
  
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
  
• Maintain accurate records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex customer issues that require escalation.
  
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.
  

Desired Candidate Profile

freshers:4.5lks

Experienced:5.5lks

• 0-5 years of experience in BPO industry or related field (education/CSR).
  
• Excellent communication skills in English language (written & spoken).
  
• Ability to work on rotational shifts including night shifts.
  
• Strong problem-solving skills with attention to detail.
  
• Willingness to learn new processes quickly.

call hr@7892301060

call hr arya@7849020010

• call hr fabiya@9384275745
• call hr mampi@7722893883
• call hr shree@8088695485
• call hr shravani@7829426221
  

• Hi,
• Your interview has been scheduled @ ignites Human capital services.
• 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078.
• Land mark:Near to LEVELS PUB JP NAGAR