Voice Process Executive

HR Himanshu - 9711286592

5 Days working

We are looking for enthusiastic and customer-focused professionals to join our Frontier Omni Voice Process. The ideal candidate should have excellent communication skills and a passion for delivering outstanding customer service. Candidates with prior experience in the travel or airline industry will be preferred.

Job Title

Customer Support Associate - Voice Process (Frontier, Odigeo)

Eligibility Criteria

• Graduate in any discipline (Mandatory)
• Minimum 6 months of work experience
• Prior experience in Travel/Airline industry will be preferred
• Excellent verbal communication and customer handling skills
• Comfortable working in a dynamic and fast-paced environment

Key Responsibilities

• Handle inbound and outbound customer interactions professionally
• Assist customers with travel-related queries and service requests
• Provide accurate information regarding bookings, policies, and services
• Resolve customer concerns while maintaining high service standards
• Ensure adherence to quality and productivity metrics
• Maintain complete and accurate documentation of customer interactions

Selection Criteria

• VET & VWT Score: 60+ (Mandatory)
• Typing Speed: Minimum 30 WPM
• Typing Accuracy: Minimum 90%

Compensation & Benefits

• Salary: Up to 36k CTC per month
• 32k for Fresher with excellent comms
• Career growth opportunities
• Professional work environment
• Training and development support

Hiring Details

• Open Positions (HC): 25
• SPOC: Himanshu ( Atain HR)