Walk-in || Customer Care Executive

Share your updated resume on the WhatsApp number @9599063693

Also, ensure that you mention the HR Ritika Kanwal at the top of your resume when appearing for the face-to-face interview.

Role & responsibilities:

• Handle inbound and outbound customer calls professionally.
• Resolve customer queries, complaints, and service requests within defined timelines.
• Provide accurate information regarding products, services, and company policies.
• Maintain high levels of customer satisfaction through effective communication.
• Update customer interactions and case details in the CRM system.
• Follow process guidelines and quality standards.
• Meet productivity, quality, and attendance targets.

Required Skills:

• Excellent verbal communication skills in English.
• Hands-on experience in GDS is mandatory.
• Good listening and problem-solving abilities.
• Customer-centric approach with a positive attitude.
• Ability to work in rotational shifts and week-offs.
• Ability to handle customer concerns calmly and professionally.

Preferred candidate profile:

• Freshers and experienced candidates can apply.
• Basic communication skills are mandatory.
• Immediate joiners preferred.