Relationship Officer

Company Description IIFL Home Finance is a leading, digitally-driven fintech company focused on affordable and sustainable housing solutions for diverse income groups across India. The organization provides home loans and secured business loans with streamlined processes, minimal documentation, and rapid approvals. All loan processes are 100% digital and paperless, reflecting a strong commitment to innovation and sustainability. In support of the Governments #HousingForAll mission and the Pradhan Mantri Awas Yojana scheme, IIFL Home Finance helps make homeownership accessible to many. Through initiatives like Kutumb and resources such as the Building Green handbook, the company promotes awareness and adoption of sustainable, affordable housing practices.

Role Description The Relationship Officer role is a full-time, on-site position based in Gurugram. In this role, the team member builds and manages relationships with existing and potential customers, understanding their housing and loan requirements and guiding them through suitable IIFL Home Loans products. The Relationship Officer is responsible for generating leads, conducting follow-ups, explaining loan features and eligibility, and supporting customers throughout the application and approval process. Daily activities include coordinating with internal teams for documentation, verification, and disbursement, ensuring timely and accurate service delivery. The role also involves addressing customer queries, maintaining accurate records in company systems, and contributing to sales and business growth targets while upholding compliance and ethical standards.

Qualifications

• Candidates should possess strong Business Relationship Management skills to develop, nurture, and retain customer relationships.
• Candidates should possess foundational Finance knowledge to understand loan products, eligibility criteria, and risk considerations.
• Candidates should possess excellent Communication skills to explain products clearly, handle queries, and interact with diverse stakeholders.
• Candidates should possess solid Customer Service skills to ensure a positive, respectful, and solution-oriented experience for all customers.
• Candidates should possess Sales skills to identify opportunities, convert leads, and meet or exceed business targets.
• Relevant experience in home loans, banking, NBFCs, or financial services is beneficial.
• A bachelors degree in finance, business, commerce, or a related field is preferred.
• Ability to work in a fast-paced environment, with strong attention to detail, integrity, and familiarity with digital tools and CRM systems.