Relationship Officer

Company Description IIFL Home Finance is a digitally-driven fintech company focused on providing affordable, sustainable housing solutions and promoting inclusive growth across India. The organization primarily serves lower-income and economically weaker sections by offering home loans and secured business loans with simplified documentation and quick approvals. All loan processes are 100% digital and paperless, reflecting the companys commitment to sustainability and efficiency. IIFL Home Finance supports the Governments #HousingForAll mission and facilitates home loans under the Pradhan Mantri Awas Yojana scheme. Through initiatives like Kutumb and the handbook Building Green: IIFL Home Loans Guide to Sustainable Affordable Housing, the company advances awareness of sustainable, affordable housing.

Role Description The Relationship Officer role at IIFL Home Loans is a full-time, on-site position based in Moti Nagar. In this role, the Relationship Officer is responsible for sourcing and managing home loan and related finance customers, building and maintaining strong relationships with clients, and guiding them through the loan application and approval process. Daily activities include meeting prospective customers, explaining product features, assisting with documentation, and coordinating with internal teams to ensure timely processing and disbursement of loans. The Relationship Officer also addresses customer queries, provides after-sales support, and works toward achieving sales and portfolio quality targets while upholding company policies and regulatory guidelines.

Qualifications

• Candidates should possess skills in Business Relationship Management to build, manage, and grow customer and partner relationships.
• Candidates should possess skills in Finance to understand loan products, credit processes, and basic financial documentation.
• Candidates should possess strong Communication skills to explain products clearly, handle queries, and interact with diverse customer segments.
• Candidates should possess Customer Service skills to provide responsive support, resolve concerns, and ensure a positive customer experience.
• Candidates should possess Sales skills to identify prospects, convert leads, and meet assigned business targets.
• Relevant experience in retail lending, housing finance, banking, or NBFCs is beneficial.
• Ability to work on-site in Moti Nagar, manage field visits, and operate in a fast-paced, target-udriven environment.
• Basic proficiency in digital tools and loan management systems; familiarity with local market dynamics is an advantage.
• A graduate degree in any discipline (Commerce, Business, Finance, or related fields preferred).