Posted: 1 week ago
Posted: 1 week ago
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Job Description
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Job Description
- Key Responsibilities
- Manage overall branch operations, business growth, and profitability.
- Lead, guide, and monitor the branch team, including CROs and other field staff.
- Achieve branch targets for disbursement, portfolio growth, collections, and customer acquisition.
- Ensure portfolio quality by closely monitoring overdue, PAR, and collection efficiency.
- Conduct regular field visits and review centre/group meetings.
- Ensure compliance with company policies, RBI guidelines, and internal processes.
- Monitor credit appraisal, documentation, KYC, and loan disbursement processes.
- Identify and control operational, credit, fraud, and other branch-level risks.
- Track employee productivity and provide coaching/support to improve performance.
- Handle customer grievances and maintain strong customer relationships.
- Coordinate with Regional/Zonal teams and submit timely MIS and branch reports.
- Ensure proper audit and inspection compliance and closure of observations within timelines.
- Support recruitment, training, performance management, and retention of branch employees.
- Key Skills
- Microfinance branch operations
- Team leadership & people management
- Business development
- Collection & portfolio management
- Credit & risk management
- Field operations
- Customer relationship management
- Analytical and decision-making skills
- Communication and negotiation skills
- Preferred Experience
- 3+ years of Branch Manager experience with 6+ years of overall Microfinance experience would be ideal for a Senior BM profile.
Skills
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