Document Controller

Company: IIQAF Group

Location: Dubai, United Arab Emirates

Industry: Insurance

Employment Type: Full-Time

Salary: AED 6,500 – AED 7,000 per month

Job Summary

IIQAF Group is seeking a highly organized and detail-oriented Document Controller to join our insurance operations team in Dubai. The successful candidate will be responsible for managing, organizing, maintaining, and controlling company documents, insurance records, policy files, contracts, claims documentation, and confidential records while ensuring compliance with company policies, regulatory requirements, and document control procedures.

This role is ideal for candidates with experience in document control, records management, document management systems (DMS), insurance administration, policy administration, compliance, document coordination, and administrative support.

Key Responsibilities

• Manage the receipt, registration, classification, storage, retrieval, and distribution of company documents.
• Maintain insurance policy files, claims documentation, contracts, underwriting records, and confidential business documents.
• Ensure all documents are accurately filed, indexed, version-controlled, and archived.
• Monitor document revisions and maintain document version control in accordance with company procedures.
• Process incoming and outgoing documents while maintaining complete audit trails.
• Maintain electronic and physical filing systems for efficient document retrieval.
• Coordinate with underwriting, claims, finance, legal, compliance, and operations teams regarding documentation requirements.
• Verify document accuracy, completeness, and compliance before submission or distribution.
• Maintain document confidentiality and ensure secure handling of sensitive information.
• Generate document control reports and maintain document tracking logs.
• Support internal and external audits by providing required documentation promptly.
• Ensure compliance with document retention policies and regulatory standards.
• Assist with policy issuance, renewals, claims files, and administrative documentation.
• Identify opportunities to improve document management processes and operational efficiency.
• Perform additional administrative and document control duties as assigned.

• Bachelor's degree or diploma in Business Administration, Information Management, Records Management, Office Administration, or a related field.
• Previous experience as a Document Controller, Document Control Officer, Records Administrator, Records Management Officer, Administrative Coordinator, Office Administrator, Document Management Specialist, or Documentation Executive is preferred.
• Experience in the insurance, banking, financial services, legal, healthcare, or corporate sectors is highly desirable.
• Strong knowledge of document control procedures, document management systems (DMS), records management, and version control.
• Experience using Microsoft Office Suite, including Excel, Word, Outlook, and document management software.
• Excellent organizational, analytical, and time management skills.
• Strong attention to detail with a high level of accuracy.
• Excellent written and verbal communication skills in English.
• Ability to handle confidential information with professionalism and integrity.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Document Control
• Records Management
• Document Management System (DMS)
• Document Management
• Document Filing
• Version Control
• Records Administration
• Microsoft Word
• Microsoft Outlook
• Report Preparation
• Document Archiving
• Audit Support
• Attention to Detail
• Organizational Skills
• Communication Skills
• Time Management
• Confidentiality
• Team Collaboration

• Medical insurance
• Paid annual leave
• UAE employment visa
• End-of-service benefits as per UAE Labour Law
• Performance-based incentives
• Professional training and development
• Career advancement opportunities
• Supportive and collaborative work environment