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Job Description
What role you will play in team: Provide first-level technical support to resolve IT issues for our employees.
What you will do: Diagnose and resolve various IT problems.
Key responsibility:
- Answering user queries via phone, email, and chat.
- Troubleshooting hardware and software problems.
- Resetting passwords and providing account assistance.
- Installing and configuring software and hardware.
- Escalating complex issues to senior support staff.
- Maintaining documentation and knowledge base articles.
Required Qualification and Skills:
- Bachelor's degree in Computer Science or related field (Preferred).
- Minimum 0 years experience.
- Strong understanding of computer hardware and software.
- Excellent communication and problem-solving skills.
- Experience with ticketing systems.
- Experience supporting various operating systems (Windows, Mac, etc.).
Benefits Included:
- Competitive salary.
- Health insurance.
- Paid time off.
- Professional development opportunities.
- Friendly work environment.
A Day in the Life: A typical day involves resolving technical issues, answering user questions, and maintaining internal documentation, often requiring multitasking and quick problem solving.
Skills
TroubleshootingIT SupportHelp DeskWindowsMac OSTicketing SystemsIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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