Technical Support Representative

What role you will play in team: You will be part of a team providing remote technical support to our customers, resolving software and hardware issues.

What you will do: You will diagnose technical problems, provide solutions over the phone or remotely, and escalate complex issues as needed.

Key responsibility:

• Provide first and second-level technical support to clients.
• Diagnose and troubleshoot technical problems.
• Provide technical solutions over the phone and remotely.
• Escalate complex issues to senior technicians.
• Maintain accurate records of support cases.
• Document solutions and knowledge base articles.

Required Qualification and Skills:

• Bachelor's degree in computer science or related field (preferred).
• Excellent communication and problem-solving skills.
• Experience with help desk ticketing systems.
• Knowledge of Windows and macOS operating systems.
• Ability to work independently and as part of a team.

Benefits Included:

• Competitive salary and benefits package.
• Opportunities for career growth.
• Supportive work environment.
• Health insurance.
• Paid time off.

A Day in the Life: You will answer calls from customers, troubleshoot issues, provide technical guidance, and document resolutions. You'll be a key part of a collaborative team ensuring smooth customer experience.