People Services Senior Specialist

WHO YOU ARE

To succeed in the position as a People Services Senior Specialist (PA) you must have advanced HR and personal administration knowledge. You also have knowledge in HR related tax, legal, pay the co-worker process and good computer skills especially Microsoft Office.
You are also competent working alone on assigned tasks. You can express your own ideas and yet be fair to other groups. You can listen, thinks and acts independently. You are willing to take on responsibility and challenges and can be counted on when times are tough. You are focuses on daily tasks and follows established processes in detailed steps ensuring operational accuracy. You show patience and determination to explore problems in detail to find the route cause and resolve accurately.
You can identify problems quickly and takes action to solve them. You can learn from solved problems, and setup steps or controls to avoid recurrence. You think “out of the box” and provides ideas for continuous improvement. You have a good communication and listening skill.
You are a co-operative team player and works for the common goal. You can quickly find common ground and solve problems for the good of all. You can prepare presentation material and arrange relevant resources and documents. You manage & improves KPI’s and resources with “end to end’ thinking. You have ability to manage projects /project teams to deliver project goals. You can be counted on to exceed goals successfully.
You know what co-workers wants from a career and actively works toward achieving it. You work on deploying. strengths and compensating for weakness and limitations. You know your strengths and weaknesses. You have good knowledge about IKEA HR system landscape.
This role is situated within Bangalore and will report directly to the GBO People Services Team Leader or GBO People Services Manager for India. Also, this role requires to work in 11 am to 8pm shift timing to support US Customers.

A DAY IN YOUR LIFE WITH US

The PA (Personnel Administration) team are responsible for end–to-end administration processes for coworkers, line managers and HR business units for US country. This requires accurate recording and maintenance of all coworkers’ personal details including preparation of employment contracts and terminations, recording contact information, banking details, pension details and other confidential information. PA team also provide standard reports for internal and external monitoring purposes.
You will be responsible for:
• Undertake responsibility in your area of competence to deliver high-professional, accurate, timely, compliant and consistent services according to KPIs and SLAs
• Ensure that Personnel Administration / Payroll processes are in line with global processes/directions, legal and taxation standards, country specific requirements and comply with legislative obligations and internal auditing requirements
• Entering payroll and personal data into Success Factors/Other HR Systems according to the documents received on time, and according to the procedures
• Accountable to perform analysis on the special issues, annual issues, and periodic issues.
• Provide support to local P&C units in all Personnel Administration and Payroll related topics
• Committed responsibility during the implementation of new initiatives, programs, policies and services and the integration and transition of HR transactional processes from different IKEA countries into GBO
• Monitor the quality of services in your area of responsibility and partner with other internal and external departments and HR locations to improve customer satisfaction
• Actively involved in coaching and developing Junior co-workers
• Assume responsibility for other tasks and projects as assigned.
• Accept and perform additional tasks delegated by team leader.

ABOUT THIS WORK AREA

Global Business Operation (GBO) is a function within the IKEA Group of companies. We work with transactional services in the field of Finance and HR. We deliver our services through our regional hubs, located in Poznan, Shanghai, Bangalore and Baltimore. To provide professional, service minded, support to the core business – that’s our business! To secure best practice, efficient end-to-end HR administration processes from the co-worker, line manager & HR unit to GBO for service delivery. Working together to achieve IKEA performance goals by freeing the business to focus on the core objectives.