Enterprise Solutions Specialist III

Job Summary:

Supervises a group of individuals involved in the development, support, coding, testing, debugging, documenting, maintaining, and installing of business applications programs.

Responsibilities:

• Maintains availability of system including assisting installation at plant sites, providing support to current users, monitoring the system and troubleshooting issues.
• Trains and support for all plants including coordination with other plants and installation teams.
• Participates in development and rollout of new functionality.
• Assists in development of guidelines, checklist, procedures and training documentation.
• Ensures that projects are scheduled, planned to achieve the right balance of roadmap/strategic developments and necessary ongoing enhancements to maintain the integrity of the application/infrastructure.
• Ensures project communication is effective with all parties.
• Allocates resources to projects.
• Offers new ideas and suggestions for improvement. Identifies and implements new practices and processes that are best in field.
• Establishes new measurement systems if/where possible.
• Exchange knowledge and information with other iQor facilities to ensure best practices are shared throughout the iQor organization.
• Ensures 100% adherence to all company policies and procedures (i.e. Health, Safety and Quality).
• Maintains discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to iQor or customer specific.
• Interprets a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to work effectively under pressure with constantly changing priorities and deadlines.
• To be proficient and knowledgeable in all areas related to the IT department functions.
• Maintains discretion and confidentiality in all areas pertaining to the IT systems.
• Understands and embraces the business and IT strategic direction.
• Ensures all sensitive and confidential information is handled appropriately.
• Mentoring Skills.
• Proven Project Management experience in application area on a large scale ( 6month) project.
• Performs other duties as assigned.

Skills Requirements:

• 3-5 years of experience, or equivalent education and experience.

Education Requirements:

Bachelors Degree, First Degree, Trade/Vocational School certificate or Equivalent required. Degree in Computer Science, Information Systems or computer related discipline required.

Physical Requirements:

Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects. Have visual acuity to perform activities such as preparing and analyzing data and/or viewing a computer terminal. Type and/or sit for extended periods of time. Consistent attendance is an essential function of the job.