Software Support Engineer

Job Location: Delhi/Mumbai

Training Location : Delhi

Role & responsibilities

• Provide L1/L2 support for business applications and ensure smooth day-to-day operations.
  
• Write and execute SQL queries to retrieve, analyse, and update data.
• Monitor application logs and system performance on Linux servers.
• Record and track SLAs and workflows
• Be actively involved with the operational delivery and UAT if required for new product and feature releases
• Investigating and troubleshoot all issues related to IT infrastructure for internal teams or clients using telephone/emails etc
• Ensuring that production changes are reviewed and validated in production to avoid/minimize change related production issues

Preferred candidate profile

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• Possess good knowledge of Data Base & MySQL, Application Server architecture & deployment (jboss , websphere , weblogic)
• Should have Linux familiarity with CUI (Red hat, centos, Debian ,AIX )
• Good communication Skills

Terms & Conditions

• Selected Candidate needs to sign a service agreement on day One. The minimum service period is 2 year and 6 months.
• The employee could be transferred to any location if work demands.
• Candidate with no prior work experience needs to submit the original marksheets/degree certificates of Class 10, Class 12, Graduation and Post-graduation.