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Job Description
:
Managing day-to-day contact center workflows, leads team leaders and agents, and ensures client Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met.
Roles and Responsibilities:
- Ensure internal methodology is followed to manage and run efficient operations.
- Manage day to day center operations.
- Meet Service Level Metrics.
- Be directly responsible towards fostering the development of your team by motivating them and ensuring career advancement and a long-lasting and fruitful relationship of the team with the Company through timely & constructive feedback and counseling
- Meet or exceed revenue goal.
- Meet or exceed all performance goals.
- Meet or exceed all production goals.
- Manage assigned shifts throughout the week (proper escalation, list management, strategic seating, etc.).
EXPERIENCE: Minimum 2 years as AM Operations in BPO
Qualification: Minimum Graduation /Diploma
Salary : As per Industry Standard
Email: jobs@imarque.com
Contact Us: 8925881711
Address:
- i Marque Solutions,
- 8th Floor, Millennium City IT Park,Tower 1, Sector 5, Salt Lake,
- Kolkata, West Bengal 700091. Near College more/Rang de Basanti Dhaba
Skills
Team ManagementAssistant ManagerTeam BuildingTeam LeadingCollections ProcessBanking CollectionCall Center OperationsBPO Operations ManagementOperationsProductionBpoIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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