Posted: 2 weeks ago
1-5 years
Pune(Agarkar Nagar)
Operations Maintenance & Support
work from office
Full Time
Closes 25 Dec 2026
Posted: 2 weeks ago
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Job Description
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Job Description
Roles and Responsibilities
- Ensure compliance with company policies, procedures, and regulatory requirements.
- Collaborate with other departments to resolve complex customer complaints and improve overall business outcomes.
- Develop and implement process improvements to increase productivity, reduce costs, and enhance customer satisfaction.
- Oversee a team of agents, providing guidance on customer service standards and resolving issues promptly.
- Manage daily operations of the call center, ensuring efficient use of resources and meeting performance targets.
Skills
ManagementProcess ManagementBPOCallingCall Center OperationsBpo OperationsCenterOperationsOperationsCustomer SatisfactionCustomer ServiceDaily OperationsCall CenterIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
iMarque Solutions is a leading IT & BPO Solutions Provider for Global Clients since 2005. We provide a wide range of services aimed at optimizing your business processes and delivering positive outcomes for your organization.
To ensure eminent customer satisfaction levels, we maintain the high standards that we have set for ourselves, we employ the highest standards of workforce management. Our teams are led by industry veterans who can assess and create solutions for various industry verticals and segments. The teams themselves are young and dynamic.
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