Customer Support Executive

Department Icon Operations Maintenance & Support
Posted: 2 weeks ago
0-2 years
Pune(Pune Station)
Operations Maintenance & Support
work from office
Full Time
Closes 25 Dec 2026

Posted: 2 weeks ago
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Job Description

Roles and Responsibilities

  • Provide accurate information on products/services offered by the company to customers.
  • Maintain records of all interactions with customers using CRM software.
  • Escalate complex issues to senior team members or supervisors when necessary.
  • Identify opportunities to upsell/cross-sell relevant products/services based on customer needs.

Skills

Bpo VoiceInboundDomesticBPOVoice ProcessCallingDomestic ProcessCustomer SupportCustomer Support

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About Company

iMarque Solutions is a leading IT & BPO Solutions Provider for Global Clients since 2005. We provide a wide range of services aimed at optimizing your business processes and delivering positive outcomes for your organization. To ensure eminent customer satisfaction levels, we maintain the high standards that we have set for ourselves, we employ the highest standards of workforce management. Our teams are led by industry veterans who can assess and create solutions for various industry verticals and segments. The teams themselves are young and dynamic.
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