Training & Quality-Voice Process Mayiladuthurai
Operations Maintenance & Support
Posted: 1 year ago
Posted: 1 year ago
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Job Description
- Role & responsibilities
- Monitor and evaluate voice interactions for quality assurance.
- identify process gaps and provide actionable feedback to agents.
- Maintain audit records and prepare quality reports.
- Collaborate with training and operations teams to improve service quality.
- Ensure adherence to company standards and compliance guidelines.
- Conduct calibration sessions to align with quality parameters.
- Preferred candidate profile
- Minimum 1 year of experience as a quality analyst on papers.
- Proficient in MS Office.
- Excellent analytical and listening skills.
Skills
OperationsSalesCallTrainingMonitorTrainerAuditSoft Skills TrainingIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
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