An AI agent that applies to roles like this on employers' own sites. 25 applications free, no card needed.
Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.
Job Description
Role and Responsibilities
- Monitor and evaluate voice interactions for quality assurance.
- identify process gaps and provide actionable feedback to agents.
- Maintain audit records and prepare quality reports.
- Collaborate with training and operations teams to improve service quality.
- Ensure adherence to company standards and compliance guidelines.
- Conduct calibration sessions to align with quality parameters.
Preferred candidate profile
- Minimum 1 year of experience as a Quality analyst on papers.
- Proficient in MS Office.
- Excellent analytical and listening skills.
Walk-in -- Monday to Saturday (10 am to 4 pm)
Contact person and details:
Imarque HR: 8925881711
Email-jobs@imarque.com
- Address:
- iMarque Solutions,
- 8th Floor, Millenium City IT Park,Tower 1, Sector 5, Salt Lake,
- Kolkata, West Bengal 700091. Near College more
Skills
Quality AnalystCall QualityBPOQC ToolsEmailPareto AnalysisSemi Voice7QcQuality AssuranceIf a job posting appears fraudulent, asks for payment, contains misleading information, or violates our guidelines, please report it immediately. Our team will review it promptly, Jobaaj does not charge any fee from the applicants.
About Company
Similar Jobs
View all
New Operations Maintenance & Support roles in Kolkata.
One email a day. Unsubscribe any time.
