Team Lead - Inbound Contact Centre

Department Icon Operations Maintenance & Support
Posted: 8 months ago
2-3 years
Chennai(Teynampet)
Operations Maintenance & Support
work from office
Full Time

Posted: 8 months ago
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Posted over 15 days ago, so the role may have closed. Confirm on the employer's page when you apply, or see similar jobs.

Job Description

Job description

We are looking for Team Leader with Call centre/ BPO experince, who can travel with us with our professional path

Responsibilities

Responsible for team Performance, Attrition and shrinkage. Prepare Daily reports. Manage and Handle all the team reports and improve performance on daily basis. Dialer Management exposure & usage is must. Knowledge of Excel & good working skills in Systems.

Required Candidate profile

Candidate with 2+yrs in Inbound Voice process from domestic Call center domain with strong Team Handling experience. Along with Tamil & good English, knowing any one languages - Hindi/Telugu/Malayalam must.

Walk-in -- Monday to Saturday (10 am to 6pm)

Contact person and details:

Balaji.A

8807755992

(Directly whatsapp Your Resume with subject as Team leader )

Venue and location

IMARQUE SOLUTIONS PRIVATE LIMITED(BPO) MaanSarovar Tower, 271A, Scheme Rd, Teynampet, Chennai, Tamil Nadu 600018 Landmark: Near Anna Arivalayam

Email: Balaji.a@imarque.co.in


Skills

Inbound Customer ServiceBPOCallingShrinkageVoice ProcessAhtAttritionCustomer ServiceCall CenterBpoVoice Process

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About Company

iMarque Solutions is a leading IT & BPO Solutions Provider for Global Clients since 2005. We provide a wide range of services aimed at optimizing your business processes and delivering positive outcomes for your organization. To ensure eminent customer satisfaction levels, we maintain the high standards that we have set for ourselves, we employ the highest standards of workforce management. Our teams are led by industry veterans who can assess and create solutions for various industry verticals and segments. The teams themselves are young and dynamic.
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