Walk-in || Customer Support Executive - Inbound Process

:

Language : Any regional language (Tamil,Telugu,Malayalam, Kannada)/ Manageable English.

Location : Teynampet, Chennai

Mode : Work From Office

HR Contact No : Rupavathi / 7339031711

Roles & Responsibilities :

• Handleinbound customer callsin a professional manner
  
• Understand customer issues and provideaccurate solutions or information
  
• Maintainhigh levels of customer satisfactionthrough effective communication
  
• Follow company processes, scripts, and quality guidelines
  
• Escalate complex issues to the relevant team when required
  
• Maintain propercall records and documentation
  
• Meetdaily/weekly performance targets(call handling time, resolution rate, etc.

Salary: Best in industry+ Bonus + Hikes as per process.

Shift Timings: Dayshift (9.30am to 6:30pm)

Office location - iMarque solution Private Limited,1st floor, Maan Sarovar Tower, 271A, Scheme Rd, Subbarayan Nagar, Teynampet, Chennai, Tamil Nadu 600018