Director - IT Operations

At iMerit, were building the technology foundation that powers some of the worlds leading AI and technology companies. As we continue to scale globally, were looking for an experienced Director – IT Operations to lead our worldwide IT infrastructure, enterprise systems, and distributed IT operations.

This is a hands-on leadership role where youll shape the IT strategy while remaining deeply involved in solving complex technical challenges.

What youll lead:

• check mark button Global IT infrastructure (Linux & Windows servers, networking, VPNs, Active Directory)
• check mark button End-user computing, device lifecycle, MDM/UEM, and IT support
• check mark button Enterprise applications (ERP, HRMS, ITSM, collaboration platforms)
• check mark button 24x7 incident management, disaster recovery, and operational excellence
• check mark button Infrastructure automation using Python, Bash, PowerShell, Terraform, or Ansible
• check mark button Cloud environments across AWS, Azure, or GCP
• check mark button Global IT teams, vendor management, budgeting, and technology roadmaps

Were looking for someone with:

• check mark 15+ years of experience in IT Infrastructure, Cloud, and Enterprise IT Operations
• check mark Strong expertise in networking, Linux/Windows administration, enterprise SaaS, and end-user computing
• check mark Experience leading geographically distributed teams across multiple time zones
• check mark Strong automation mindset with scripting and Infrastructure as Code
• check mark Experience managing enterprise vendors, IT budgets, and executive stakeholder communication
• check mark Global operational exposure across diverse infrastructure and regulatory environments

Nice to Have:

• Experience in BPO, ITES, AI, or technology services organizations
• Experience supporting rapid global growth
• Certifications such as ITIL, PMP, CCNA, MCSE, RHCE, or cloud certifications