Sevicenow Architect - ITSM

At iMerit, were building intelligent enterprise solutions that power some of the worlds leading AI and technology companies. Were looking for an experienced ITSM Architect / Technical Lead to drive the design, implementation, and evolution of enterprise-scale IT Service Management (ITSM) solutions.

If youre passionate about enterprise architecture, ITSM platforms, AI-driven automation, and leading high-impact technical initiatives, wed love to hear from you.

What Youll Do

• Architect and implement scalable ITSM solutions across incident, problem, change, asset, endpoint, and configuration management.
• Lead package-based (COTS) implementations, customizations, integrations, and AI-enabled automations.
• Provide technical leadership and mentor a small development team.
• Design secure, scalable integrations using APIs and modern integration patterns.
• Collaborate with cross-functional stakeholders to deliver enterprise IT solutions.
• Drive best practices in architecture, governance, security, and Agile delivery.

What Were Looking For

• 8–12 years of experience in ITSM solution delivery.
• Strong expertise in enterprise architecture and system integration.
• Hands-on experience with ITSM platforms and service management processes.
• Experience leading technical teams in enterprise environments.
• Solid understanding of ITIL frameworks.

Preferred Skills

• ITIL 4 Certification.
• Experience with ITSM, ITAM, Unified Endpoint Management, or Patch Management.
• Experience with Jira Service Management or HubSpot Ticketing.
• Experience with cloud platforms and API integrations.
• Experience implementing AI-powered workflow automations.
• Familiarity with DevOps best practices.

Why Join iMerit

• Lead enterprise-scale digital transformation initiatives.
• Build AI-powered automation solutions.
• Work alongside global teams solving complex technology challenges.
• Be part of a collaborative, innovation-driven culture with excellent growth opportunities.