Desktop Support Technician

We are seeking a skilled Desktop Support Technician to join our team in Gujarat. The ideal candidate will be responsible for providing technical support and troubleshooting for desktop systems, ensuring that all hardware and software components are functioning optimally. This role requires a strong understanding of Microsoft 365, Active Directory, and networking concepts including LAN, DNS, DHCP, and VPN.

Key Responsibilities:

• Provide first-level support for desktop hardware and software issues, ensuring timely resolution of user problems.
• Install, configure, and maintain desktop systems, including operating systems and applications.
• Manage user accounts and permissions in Active Directory.
• Troubleshoot network connectivity issues and assist with LAN setup and maintenance.
• Ensure proper functioning of VPN connections for remote users.
• Collaborate with IT teams to implement new technologies and improve existing systems.
• Document support processes and maintain accurate records of user interactions and resolutions.

Required Skills:

• Proficiency in desktop support and troubleshooting techniques.
• Strong knowledge of Microsoft 365 applications and services.
• Familiarity with Active Directory management.
• Understanding of networking concepts, including LAN, DNS, DHCP, and VPN.
• Experience with hardware and software installation and maintenance.
• Excellent communication and interpersonal skills to interact with users effectively.

If you are a motivated individual with a passion for technology and a commitment to providing exceptional support, we encourage you to apply for this exciting opportunity.