Senior Customer Support Executive

We are seeking a dedicated and experienced Senior Customer Support Executive to join our team in Karnataka or Tamil Nadu. In this role, you will be responsible for leading a team of customer service representatives, ensuring that our customers receive the highest level of support and satisfaction. You will play a crucial role in managing team performance, resolving customer issues, and implementing best practices in customer service.

Key Responsibilities:

• Lead and manage a team of customer service representatives, providing guidance and support to ensure effective team performance.
• Handle escalated customer inquiries and complaints, ensuring timely and satisfactory resolutions.
• Monitor team performance metrics and implement strategies for improvement.
• Train and mentor team members to enhance their skills and knowledge in customer service.
• Collaborate with other departments to improve overall customer experience and service delivery.
• Maintain up-to-date knowledge of company products and services to effectively assist customers.

Required Skills:

• Proven experience in customer service, preferably in a BPO environment.
• Strong team handling and management skills.
• Excellent communication and interpersonal skills.
• Ability to lead by example and motivate team members.
• Problem-solving skills and the ability to handle difficult situations with professionalism.

If you are passionate about customer service and have the skills to lead a team effectively, we encourage you to apply for this exciting opportunity. Join us in delivering exceptional customer experiences and driving team success.