Vserve Ebusiness Solutions - IT Head - Technology

Description:

Role Summary :

We are building a new enterprise software initiative to modernize internal workflows for mid-sized businesses. The product will run in customer-controlled environments (customer-hosted/on- premises/private cloud) and must meet high standards of security, reliability, and cost efficiency.

This is a hands-on builder role with a Head of Technology title. You will own end-to-end technology execution architecture, implementation, deployment, integrations, and production readiness.

Key Responsibilities:

Platform Architecture and Engineering

• Own the technical architecture for an enterprise platform deployed in customer-hosted environments.
• Build core backend services and integration frameworks with strong standards for reliability,observability, and maintainability.
• Make pragmatic technology choices that balance speed, scalability, and total cost of ownership.

Enterprise Integrations and Connectivity

• Lead integrations with customer systems using common patterns (databases, REST/SOAP APIs, scheduled syncs, file exchanges, webhooks).
• Design robust authentication and access-control mechanisms (service accounts, token handling, RBAC) with secure secrets management.
• Create reusable integration templates and implementation playbooks to reduce bespoke work per deployment.

Customer-Hosted Deployment and Operations

• Drive deployments end-to-end: environment readiness checks, installation, configuration,monitoring/logging setup, and go-live support.
• Own day-2 operations: upgrades, rollback strategy, backup/restore, performance tuning, and incident troubleshooting.
• Continuously improve repeatability through automation, documentation, and standardized runbooks.

Security and Governance

• Ensure least-privilege access, secure defaults, encryption practices, and comprehensive audit logging.
• Participate in customer IT/security reviews and produce clear technical documentation (architecture notes, deployment guides, operational controls).

Engineering Leadership

• Lead a small engineering team and/or vendors (initially lean). Set execution cadence, code quality standards, and release discipline.
• Mentor engineers; establish engineering rituals (code reviews, testing strategy, production readiness checklist, post-incident reviews).

What Success Looks Like (First 69 Months)

• Successful deployment in at least 12 customer environments with stable integrations and production- grade monitoring.
• A repeatable deployment and upgrade process supported by runbooks, checklists, and reusable integration templates.
• Measurable improvements in reliability (lower incident rate, faster time-to-resolution) and deployment time-to-first-value.

Required Qualifications:

• 6-12+ years of experience building and delivering enterprise software in production.
• Strong hands-on background in enterprise integrations (databases/APIs) and production troubleshooting.
• Experience delivering software into customer-controlled environments (customer-hosted/on- prem/private cloud) or equivalent depth in DevOps/SRE.
• Solid engineering fundamentals in reliability (timeouts/retries, idempotency, monitoring/observability,incident response).
• Strong security fundamentals (authn/authz, secrets handling, audit logging, least-privilege thinking).

Nice to Have

• Experience with containers/Kubernetes deployments, CI/CD, infrastructure automation, and operational tooling.
• Exposure to modern automation/AI capabilities (not mandatory); systems-first engineering and enterprise readiness matter more than demos.
• Comfort working directly with customer IT teams and leading technical discussions through go-live and support.