Business Development Manager

Company Name: IMS Group (Interactive Manpower Solutions Pvt. Ltd.

Company Website: https://imsplgroup.com/

LinkedIn URL: https://www.linkedin.com/company/ims-group-pvt-ltd/mycompany/

Instagram Page: https://instagram.com/imsplgroupigshid=MzRlODBiNWFlZA==

Facebook Page: https://www.facebook.com/profile.phpid=100064152248422&mibextid=ZbWKwL

Role: Business Development Manager - BPO

Location: Ahmedabad, Gujarat.

Shift Time: US Shift.

Responsibilities:

Develop Strategic & Execute Sales Plan to penetrate assigned Outsourcing sector in the United States & Canada:

• Plan and develop the IMS Group sales strategy to grow revenue and penetrate market share within the offshore services in North America
• Increase sales pipeline by initiating and developing relationships with key operations stakeholders within corporate enterprise, consulting firms, and staffing firms
• Fine-tune the existing sales approach through building best practices that help impact prospecting, sales messaging, pipeline management, scoping of operations delivery needs, and expansion into new operations markets
• Attending meetings, conducting strategy workshops, designing operations solutions, and helping the offshore teams with the successful implementation of such programs within the and finance sector
• Work along with existing sales and marketing team, designing cohesive go-to market strategy for the assigned IMS Group sector
• Research, design, and present solutions to key prospects
• Attend conferences, seminars, exhibitions to network, showcase and present IMS Group services portfolio

Key Account & Team Management

• Partnering with IMS Group Talent Acquisition to ensure the proper and timely recruiting, hiring, developing, and retaining of operations teams capable of delivering unparalleled offshore talent to new and current client business
• Addressing and resolving key clients complaints and acting as the main point of contact between key clients and operations delivery teams as and where required
• Serving as the North American based liaison between the operations delivery teams assigned to each key client as and where required
• Scoping operations gaps and/or deficiencies within existing client base and providing recommendations for offshore services that can lead to spend allocation improvement and process efficiencies
• Managing the performance and reviews of global Sales Manager and staff supporting IMS Group North America
• Recruitment and hiring support of sales staff for the IMS Group

Participate in Strategic Source Team (Executive) Leadership Initiatives

• Attend weekly Source Team meetings to monitor progress of multi-year strategic outcomes
• Chair or Co-Chair the leadership of Sub Strategic Outcome group that meetings weekly
• Participate in Executive Leadership Training multi-day sessions as required

Qualifications & Skills

• Thorough knowledge of the outsourced services and sales (ideally 10-15+ years of experience) – and hands on sales of operations solutions and/or offshore sales, as well as implementing and managing offshore (delivery) teams and strategy
• The ability to multitask
• Self-starter with strong negotiation and leadership skills
• Exceptional customer service skills
• Excellent communication skills