Operations Officer(Night Shift)

Role & Responsibilities

• Manage day-to-day dispatch operations for Canadian trucking operations.
• Coordinate with drivers, customers, brokers, terminals, and internal teams.
• Track loads from pickup to delivery and provide timely updates.
• Coordinate pickup and delivery appointments and ensure loads are dispatched on time.
• Monitor driver and shipment status and follow up on delays or operational issues.
• Prepare and maintain BOLs, PODs, rate confirmations, and other required documents.
• Follow up for missing PODs and ensure documents are submitted promptly for billing.
• Identify and communicate applicable accessorial charges, including detention, waiting time, layover, and other charges.
• Coordinate with the billing team to ensure all charges are properly captured and invoiced.
• Maintain accurate dispatch records and update the transportation management system.
• Communicate professionally with North American customers, drivers, and vendors.
• Resolve day-to-day dispatch issues and escalate matters when required.
• Maintain clear and timely communication with the Operations Manager and other team members.

Preferred Candidate Profile

• 13 years of experience in Canadian trucking dispatch or transportation operations preferred.
• Candidates with experience in Canadian/US trucking, freight, logistics, or 3PL operations will be preferred.
• Good understanding of Canadian trucking terminology, documentation, and dispatch procedures.
• Strong spoken and written English communication skills.
• Good knowledge of MS Excel, Outlook, and other computer applications.
• Experience with transportation management systems (TMS) is an asset.
• Strong attention to detail and ability to manage multiple loads simultaneously.
• Good problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Willingness to work night shifts aligned with Canadian operating hours.
• Reliable, responsible, and professional approach to work.

Perks & Benefits

• Competitive salary based on experience and qualifications.
• Performance-based salary reviews and growth opportunities.
• Paid leaves as per company policy.
• Opportunity to work directly with Canadian transportation operations.
• On-the-job training and professional development.
• Supportive and professional work environment.
• Opportunity for career advancement within the organization.
• Stable employment with a growing Canadian transportation company.