Customer Success Manager

InboxKit

Customer Success Manager

On-site · Gurgaon · Full-Time

ABOUT INBOXKIT

InboxKit is the infrastructure layer powering B2B cold email at scale. We work with agencies, SaaS companies, and GTM teams who run serious outbound. Our platform manages 500K+ email accounts, and our customers rely on us for deliverability, reliability, and scale. We move fast, hold ourselves to a high bar, and care deeply about the outcomes we drive for customers.

ROLE OVERVIEW

Were looking for a sharp, customer-obsessed Customer Success Manager to join our on-site team in Gurgaon. You will own the post-sale relationship with InboxKit customers — staying close to their usage, understanding their pain, and making sure they get real value out of the platform. This is a hands-on, high-ownership role with direct visibility into product, sales, and leadership.

WHAT YOULL DO

• 
  Conduct regular check-ins with customers to understand how theyre using InboxKit and where we can do better
• Listen carefully to customer issues, dig into root causes, and coordinate internally to get them resolved
• Act as the first point of contact for support escalations and see them through to resolution
• Track account health signals and flag at-risk customers before problems become churn
• Capture customer feedback and relay it to the product team to shape what we build next
• Help onboard new customers and make sure they get to value quickly

WHAT WERE LOOKING FOR

• 1–2 years of experience in a customer success, account management, or support role at a B2B SaaS company
• Familiarity with the cold email or GTM outbound space — you understand what our customers are trying to do
• Strong communicator with the ability to handle tough conversations with empathy and clarity
• Detail-oriented and proactive — you dont wait for problems to come to you
• Comfortable working in a fast-paced, high-accountability environment where things move quickly
• Sharp verbal and written communication skills

BONUS POINTS

• Prior experience at a cold email agency or with high-volume email senders
• Hands-on experience with tools like InboxKit, SendKit, Smartlead, Instantly, or similar platforms
• Background in email deliverability, DNS, or inbox infrastructure

ROLE DETAILS

Compensation Competitive (based on experience)

Location On-site, Gurgaon

Schedule 6 days/week · 9-hour shift

HOW TO APPLY

Send your resume and a short note on why youre a good fit to [HIDDEN TEXT]. We move fast — expect to hear back quickly.