Team Leader - Digital Banking - Sitapur
BFSI (Operations & Lending)
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Job Description
Team Management: Lead, motivate, and manage a team of 15 Field Executives to achieve digital adoption targets and ensure high performance.
- Performance Monitoring: Track team performance and provide regular feedback. Conduct performance reviews and implement improvement plans as needed.
- Customer Engagement: Oversee the onboarding process for customers, ensuring a smooth transition to digital platforms and addressing any issues promptly.
- Training & Development: Provide ongoing training and support to team members to enhance their skills and knowledge of digital banking products and services.
- Goal Setting: Set and communicate clear goals and targets for the team. Monitor progress and adjust strategies to meet objectives.
- Reporting: Prepare and present regular reports on team performance, digital adoption rates, customer feedback, and market insights.
- Flexible Hours: Ability to work flexible hours to meet the demands of the position.
Skills
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