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Job Description
- 3-6 years in Social Media Management, Digital Marketing, Brand Communication or Online
- Reputation Management.
- Prior experience in agency management and stakeholder coordination is a plus
- Experience in BFSI / Insurance / Banking / Financial Services is preferred.
- Hands-on experience of Social Media Platforms is a must.
- Act as the primary SPOC for the social media agency, managing all communication, briefs, and
- deliverables.
- Manage the social media content calendar, ensuring alignment with brand and business priorities.
- Coordinate with internal stakeholders (Brand, Product, HR, Customer Experience, Sales) to
- gather inputs for content and campaigns.
- Ensure timely execution of campaigns, topical content, and always-on communication.
- Act as the primary SPOC for the ORM agency, overseeing day-to-day reputation management.
- Review ORM reports and cascade relevant details to respective departments.
- Work closely with Compliance and Legal teams to ensure all social media content is approved
- before publishing.
- Monitor social media performance and share insights, learnings, and recommendations with
- stakeholders.
- Track industry trends, competition, and emerging formats to continuously improve content
- strategy.
Skills
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